The performance of support will always refer to any kind of rule that will allow the people to perform a specific kind of task and this can be perfectly utilized for the employees in terms of learning new skills, solving the problems and performing the less routine tasks which require a step-by-step knowledge of the people. The performance support is generally very much easy to use with the help of performance support tools and always else in making sure that people will be able to avail multiple advantages with the help of this concept. Performance support is a very modern component of learning because it will be transferring the formal learning to the job and will also support experimental learning which is the main reason that many organizations are realizing its importance.
Following are the most important advantages of depending upon the electronic performance support:
- The performance support tools will always help in empowering the people so that users are quickly connected with the desired information whenever they need it. It will further make sure that people will be able to complete the tasks at hand without any kind of hassle.
- The practicality aspect associated with the performance support will mean that people will be having the learning portal available 24 x 7 to onboard and this will be the best possible way of application of the knowledge and skills very easily and effectively.
- The performance supporting tools will also help in providing the people with a single source of truth so that there is a real-time content update and people can ensure accuracy along with driving the adoption of change without any kind of problem.
- The performance support tools are very much successful in terms of delivering into multiple formats that will help in matching how users are conducting the business so that the content management system becomes very much easy.
- Depending upon the type of software which the people are choosing these kinds of tools will always allow the people to manage the business rules and capture as well as analyses the mapping data along with redesigning of the things so that overall goals are efficiently achieved.
Following are the very basic circumstances in which the implementation of performance support tools is very much vital:
- Whenever there is a good time gap between training and application of the things
- Whenever the employees need to perform new tasks immediately
- Whenever the accuracy is very much critical and the possibility of errors is high or risky
- For the tasks which are performed infrequently and people might forget about how to do them
- When a task will contain several kinds of steps of decision points in the whole process
- When the procedures or task will change
- When the training is not that much feasible than before
Following are the ways, how the designing of performance support can be perfectly undertaken:
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To design the performance support those people need to identify the challenges and desired outcomes in the whole process so that there able to indulge in the quick task analysis of the related job-specific tasks and concepts. Organizing the task and concepts with the help of business processes is the best possible way of mapping things towards job-specific roles whenever they will be performed. This is considered to be a very intuitive concept for the users and consideration of the design thinking approach is the best possible way of availing several advantages and some of those points are:
- People need to involve with the audience as early and often
- The people need to dig deep in the whole process by asking things again and again
- The people should do fast prototyping and testing systems
- People should use visuals and personas along with roadmaps in the whole process.
- The organizations always need to define the performance metrics for supporting tools
- It is advisable to focus on text rather than content
- Performance support should be concise as well as short so that workflows and information pathways can be dealt with perfectly
- It is important to find out the performance support process and redesign different kinds of thinking principles.
Hence, being clear about all the above-mentioned aspects of the performance support system is very much important for people to become successful in the corporate world.